Managing large and frequent B2B orders can be overwhelming for FMCG businesses. Here’s how we turned that chaos into clarity for one of our clients.
FMCG
B2B
AI-Powered PO Management System
AI & Custom Web App Development
Our client, a leading player in the FMCG sector specializing in food and beverage products, primarily serves B2B customers such as restaurants and hotels. While their business was thriving, they faced significant operational bottlenecks managing large and frequent purchase orders in various formats from their customers.
Their customers used a wide range of systems to generate purchase orders, resulting in POs being submitted in different formats, including PDFs, Excel sheets, images, and text files. These inconsistencies made it challenging to process orders efficiently. Despite using paid PDF converters, the converted data often contained errors, further delaying order processing and frustrating their team.
The client wanted a centralized Purchase Order (PO) application that could:
These expectations underscored the need for a custom, scalable solution that could streamline their operations and deliver a superior customer experience.
Managing purchase orders through fragmented channels—such as calls, WhatsApp, emails, Excel sheets, and PDFs—posed significant challenges:
Despite using paid PDF converters, the data from purchase orders often failed to convert correctly, leading to errors.
Inefficiencies caused delays that impacted delivery timelines and customer satisfaction.
There was no integration between their purchase order workflow and their off-the-shelf accounting software, leading to manual and repetitive tasks.
The team spent excessive time on low-value tasks like printing shipping labels and assigning delivery drivers, instead of focusing on strategic business growth.
These inefficiencies directly impacted their ability to scale operations and deliver an exceptional customer experience.
To tackle these challenges, we developed a bespoke Purchase Order (PO) system tailored to the client’s business needs. The system not only streamlined their operations but also enabled seamless integration with their off-the-shelf accounting application, providing a unified workflow.
Beyond operational improvements, the system provided critical data insights
Identified high-value customers and recurring order trends, enabling personalized offers and loyalty campaigns.
Highlighted best-selling products and underperforming SKUs, allowing the client to focus marketing efforts strategically.
Pinpointed delays in order processing, helping streamline the supply chain.
Recognized opportunities for cross-selling and upselling by analyzing customer purchasing habits.
The implementation of the PO system delivered significant business outcomes:
Enabling quicker deliveries and happier customers
through seamless off-the-shelf accounting application integration.
allowing the team to focus on strategic growth initiatives.
This case study demonstrates how tailored solutions can address specific business pain points, automate workflows, and unlock growth opportunities. By partnering with Maven Technology, businesses can:
Save time and reduce errors through automation.
Gain insights to make smarter, data-driven decisions.
Focus on growth by eliminating operational inefficiencies.
Operational bottlenecks shouldn’t slow you down. The right technology can streamline workflows, reduce errors, and provide valuable insights—helping your business run smarter, not harder.
At Maven Technology, we create intelligent, custom solutions that simplify complex processes and free up your time for what truly matters—growth and innovation.
Let’s discuss how we can tailor a solution to your needs.
Let us show you how we can make a difference for your company.