Case Study: How SOMEWHERE SPECIAL Transformed Property Management – From Time-Consuming Manual Work to Effortless Automation

Client’s Industry

Hospitality & Travel

Business Type

Holiday Rental Business

Solution

Robust Property Management System with a Modern, High-Performing Website

Services

Custom Web Development & System Integration

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Introduction

SOMEWHERE SPECIAL is a thriving holiday rental business that provides guests with premium vacation experiences across multiple properties. To expand their reach, they also list rentals on popular platforms like Airbnb, Vrbo, and Booking.com. However, as demand for short-term stays grew, so did the complexities of managing multiple listings. Keeping track of bookings across different platforms became increasingly difficult, leading to inefficiencies that impacted both operations and customer satisfaction.


Before working with us, SOMEWHERE SPECIAL struggled with an outdated system that made property management a time-consuming and frustrating task. They needed a smarter way to streamline their operations—a centralized, automated platform that could handle bookings seamlessly, eliminate double reservations, and improve guest communication. Our goal was to transform their digital infrastructure with a robust website and an intuitive backend system, making property management effortless and scalable.

The Challenge

Managing a growing portfolio of properties across multiple platforms presented significant operational hurdles:

Disjointed Calendar Management

Keeping track of bookings across multiple platforms was a constant headache. Each platform had to be updated separately, increasing the risk of human error and causing unnecessary stress. This manual process not only consumed valuable time but also led to occasional scheduling conflicts, frustrating both the business and its guests.

Double Bookings

Guests would sometimes arrive expecting a seamless check-in, only to find their reservation overlapped with another. Without real-time synchronization, SOMEWHERE SPECIAL struggled to keep availability up to date, leading to double bookings that frustrated both customers and staff, costing time, money, and customer trust.

No Dynamic Pricing Capability

The inability to adjust pricing based on market demand resulted in lost revenue opportunities.

Cumbersome Manual Processes

Employees spent excessive time manually processing bookings, payments, and additional service requests.

Lack of Add-On Service Management

There was no structured way to upsell additional services such as guided tours, airport transfers, or premium amenities.

The Solution

To solve these challenges, we designed and developed a next-generation website with an integrated backend system tailored specifically to SOMEWHERE SPECIAL’s needs. This solution provided:

Calendar Management
Centralized Calendar Management

A single dashboard that allows seamless integration with multiple booking platforms, reducing errors and improving efficiency.

automated-booking
Automated Booking Synchronization

Eliminates the risk of double bookings by instantly updating availability across all platforms.

budget-friendly
Dynamic Pricing Engine

Enables real-time price adjustments based on seasonality, demand, and booking trends to maximize revenue.

Services Integration
Add-On Services Integration

Guests can easily select additional services, and the system automatically calculates pricing at checkout.

customer-engagement
Automated Customer Engagement

Booking confirmations, reminders, and special offers are now sent automatically, enhancing guest communication.

Technology Stack

Backend:


Front-End:


Results & Impact

Since implementing the new system, SOMEWHERE SPECIAL has experienced remarkable improvements in business efficiency and revenue:

Increase in Bookings
72% Increase in Bookings

More direct reservations and better customer engagement have led to a surge in occupancy rates.

save-time
20+ Hours Saved Per Week

Automating key processes has freed up staff time, allowing them to focus on guest experience and business growth.

Actionable Insights
83% Revenue Growth

The combination of dynamic pricing, direct bookings, and upselling add-on services has significantly boosted profitability.

total-booking
Higher Direct Bookings

With a robust website and better promotions, the business has reduced dependency on third-party platforms, increasing profit margins.

At Maven Technology, nothing speaks louder than the success of our clients. Cedric, the founder of Somewhere Special, shares how our custom-built Property Management System transformed the way they manage their holiday rentals.


From eliminating double bookings to saving hours of manual work every week, Cedric’s story is proof that the right technology can make all the difference.


Ready to streamline your operations and grow your business? Let’s chat about how we can help.

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Actionable Insights from the Dashboard

To further enhance operational efficiency, the new system provides key performance insights directly from the dashboard, including:

total-booking
Total Bookings

A real-time overview of all reservations across platforms.

website-visitors
Website Visitors

Tracking traffic and engagement levels on the business's own website.

monthly-booking-report
Monthly Bookings Report

A detailed analysis of the number of bookings received each month.

revenue-tracking
Revenue Tracking

Monthly booking revenue insights to help optimize pricing and promotional strategies.

These data-driven insights empower SOMEWHERE SPECIAL to make informed business decisions, track performance trends, and optimize marketing strategies.

By upgrading to a comprehensive property management system, SOMEWHERE SPECIAL has successfully eliminated operational inefficiencies, improved guest experience, and maximized revenue. With a seamless, automated backend in place, the company is now well-positioned to scale its holiday rental business while providing exceptional service to its guests.

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